Manager -MCx - 6-8 Years- Gurgaon

Location: Gurgaon
Discipline: Marketing
Job type: Permanent
Contact name: Princy Chauhan

Contact email: princy.chauhan@crescendogroup.in
Job ref: 68841
Published: 8 days ago

Manager – Marketing & Customer Experience (MCX) – Customer CoE

Summary – We are looking for a strategic and analytical professional with a strong consulting background to join our Customer Center of Excellence (CoE) as a Manager – MCX. This role is ideal for someone with deep expertise in marketing, customer experience, and data-driven problem-solving who is passionate about driving customer-focused innovation.

Location – Gurgaon

Your Future Employer – A renowned organization at the forefront of customer-centric transformation, offering exceptional career development opportunities in strategy, analytics, and experience design.

Responsibilities –

  1. Lead and manage marketing/customer experience (M/CX) strategy projects across functions, driving business impact.

  2. Develop customer journey maps, loyalty frameworks, and marketing analytics insights that support decision-making.

  3. Coach and mentor a high-performing team of analysts and consultants within the Customer CoE.

  4. Collaborate with internal stakeholders to deliver consulting engagements and capability-building initiatives.

  5. Present insights to senior stakeholders, ensuring clarity, influence, and alignment with business objectives.

Requirements –

  1. 5–8 years of experience, including 2–3 years in consulting, strategy, or analytics roles.

  2. Strong exposure to marketing and customer experience domains, including loyalty, benchmarking, and CX strategy.

  3. Hands-on experience with tools such as Excel, PowerPoint, Python; knowledge of Tableau, Power BI, SQL, or R is a plus.

  4. Familiarity with digital/CX tools like Qualtrics, SEMRush, Similarweb, SensorTower, and customer research methodologies.

  5. Excellent communication, stakeholder management, and project leadership skills.

What is in it for you –

  • Opportunity to work with a leading enterprise in customer strategy and experience innovation

  • Fast-paced, intellectually stimulating work environment with direct impact on customer growth and retention

  • Steep learning curve through cross-functional exposure and mentorship from consulting leaders

  • Platform to build thought leadership and IP in the M/CX space

  • Competitive compensation, strong career trajectory, and internal mobility

Reach us: If you think this role is aligned with your career, kindly write to us along with your updated CV at princy.chauhan@crescendogroup.in for a confidential discussion on the role.

Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with a memorable, high-quality hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We receive a large number of applications daily. If you do not hear back from us within 1 week, please assume that your profile has not been shortlisted. Your patience is highly appreciated.

Beware of scams: Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money or request purchases/upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately.

Profile Keywords – Crescendo Global, Jobs in Gurgaon, Manager Jobs, Marketing Jobs, Customer Experience Jobs, Strategy Consulting Jobs, Digital Marketing Jobs, CX Analytics Jobs, Power BI Jobs, Python Analyst Jobs, Customer CoE Roles, CV Keywords