Manager -MCx - 6-8 Years- Gurgaon

Location: Gurgaon
Discipline: Marketing
Job type: Permanent
Contact name: Princy Chauhan

Contact email: princy.chauhan@crescendogroup.in
Job ref: 68841
Published: 6 days ago

Title of the Job – Manager – Marketing & Customer Experience (MCX) – Customer CoE

Summary –
We are looking for a strategic and analytical professional with a strong consulting background to join our Customer Center of Excellence (CoE) as a Manager – MCX. This role is ideal for someone with deep expertise in marketing, customer experience, and data-driven problem-solving who is passionate about driving customer-focused innovation.

Location – Gurgaon

Your Future Employer –
A renowned organization at the forefront of customer-centric transformation, offering exceptional career development opportunities in strategy, analytics, and experience design.

Responsibilities –

  1. Lead and manage marketing/customer experience (M/CX) strategy projects across functions, driving business impact.

  2. Develop customer journey maps, loyalty frameworks, and marketing analytics insights that support decision-making.

  3. Coach and mentor a high-performing team of analysts and consultants within the Customer CoE.

  4. Collaborate with internal stakeholders to deliver consulting engagements and capability-building initiatives.

  5. Present insights to senior stakeholders, ensuring clarity, influence, and alignment with business objectives.

Requirements –

  1. 5–8 years of experience, including 2–3 years in consulting, strategy, or analytics roles.

  2. Strong exposure to marketing and customer experience domains, including loyalty, benchmarking, and CX strategy.

  3. Hands-on experience with tools such as Excel, PowerPoint, Python; knowledge of Tableau, Power BI, SQL, or R is a plus.

  4. Familiarity with digital/CX tools like Qualtrics, SEMRush, Similarweb, SensorTower, and customer research methodologies.

  5. Excellent communication, stakeholder management, and project leadership skills.

What is in it for you –

  • Opportunity to work with a leading enterprise in customer strategy and experience innovation

  • Fast-paced, intellectually stimulating work environment with direct impact on customer growth and retention

  • Steep learning curve through cross-functional exposure and mentorship from consulting leaders

  • Platform to build thought leadership and IP in the M/CX space

  • Competitive compensation, strong career trajectory, and internal mobility

Reach us:
If you think this role is aligned with your career, kindly write to us along with your updated CV at princy.chauhan@crescendogroup.in for a confidential discussion on the role.

Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with a memorable, high-quality hiring experience.

Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note:
We receive a large number of applications daily. If you do not hear back from us within 1 week, please assume that your profile has not been shortlisted. Your patience is highly appreciated.

Beware of scams:
Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money or request purchases/upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately.

Profile Keywords –
Crescendo Global, Jobs in [Insert Location], Manager Jobs, Marketing Jobs, Customer Experience Jobs, Strategy Consulting Jobs, Digital Marketing Jobs, CX Analytics Jobs, Power BI Jobs, Python Analyst Jobs, Customer CoE Roles, CV Keywords

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