Operations Leader - Health and Welfare Outsourcing 10-15 Years-Mumbai
Summary: Join a leading global advisory, broking, and solutions firm which helps clients turn risk into growth by designing solutions that optimize benefits, cultivate talent, and strengthen institutions. Our Technology and Administration Solutions business delivers best‐in‐class benefits administration and outsourcing services to some of the world’s top organizations.
Location-Mumbai
Your Future Employer: A dynamic and innovative organization, one of the leading advisory, broking, and solutions firm
Responsibilities:
Act as the primary point of contact for Manila H&W administration operations, collaborating with Manila leadership, client‐delivery teams, and administration governance to meet financial, service, and staffing objectives.
Build trusted‐advisor relationships with business and outsourcing leaders through quality service delivery and proactive communication.
Develop and optimize operational strategies for efficient service delivery and global partnership.
Contribute to annual budgeting and ensure teams meet financial targets.
Analyze and drive individual and team utilization metrics; identify opportunities to leverage resources.
Manage tasks and budgets to maintain a healthy financial position and support client‐billable projects.
Seek synergies across delivery groups to optimize resource utilization.
Build strong partnerships with HR, governance, and business stakeholders to enforce policies and address performance feedback.
Drive strategic execution, change management, and continuous improvement initiatives.
Enforce processes and quality standards related to business continuity, information security, data privacy, and business conduct.
Oversee ISO certification implementation and sustainment for Manila administration teams.
Identify risks, inefficiencies, and improvement areas; design and implement best‐practice solutions.
Monitor team performance against quality, security, and delivery standards; champion risk mitigation efforts.
Requirements
Bachelor’s degree in any discipline.
Minimum 5 years of management experience, including at least 2 years in operations leadership.
Experience leading a team of 100+ across multiple shifts.
Proven track record in service delivery and driving organizational change.
Ability to work with virtual teams across different geographic regions.
Experience working with U.S. teams preferred.
Familiarity with MS Project and MS Excel is a plus.
Prior experience in Health & Welfare or U.S. benefits outsourcing is advantageous.
Why Join Us
Be part of an award‐winning organization consistently recognized on Fortune’s “World’s Most Admired Companies” list.
Collaborate across Mumbai, Manila, and U.S. teams in a global, growth‐oriented environment.
Lead impactful operations and administration initiatives that directly affect client satisfaction and business performance.
Reach us: If you think this role aligns with your career aspirations, kindly write to sara.khan@crescendogroup.in with your updated CV for a confidential discussion.
Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing an engaging and inclusive job search experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We receive numerous applications daily. If you don’t hear from us within a week, please consider your profile not shortlisted. Your patience is highly appreciated.
Profile Keywords: H&W Outsourcing Administration Operations Leader,Health & Welfare Outsourcing,Benefits Administration,U.S. Benefits Outsourcing,Global Delivery,Operational Leadership,Client Delivery,Business Performance