QA/QC Role-Nagpur- 5+ Years

QA / QC Engineer (SME) – 5+ Years – Nagpur

Your Future Employer:

A globally recognized digital engineering organization delivering innovative technology solutions across industries. The company is known for working on cutting-edge platforms, cloud-based solutions, and customer-centric engineering services with a strong focus on quality and excellence.

About the Profile:

We are hiring an experienced QA / QC Engineer (Subject Matter Expert) with strong exposure to quality assurance, quality control, and technical support. The role requires hands-on experience in cloud platforms, incident management, troubleshooting, and customer-facing support, ensuring high-quality service delivery and customer satisfaction. This position is based in Nagpur and requires work from office with rotational shifts.

Responsibilities:

• Respond to, diagnose, resolve, and track customer issues via phone, email, chat, and social channels within defined SLOs

• Handle escalations and provide high-touch support for priority customers

• Perform root cause analysis using diagnostic tools, QA/QC processes, and knowledge bases

• Collaborate with engineering teams to report bugs, suggest fixes, and improve product quality

• Assist and guide lower-tier support teams on complex technical issues

• Maintain ≥90% quality adherence in customer interactions and follow internal QA/QC standards

• Monitor business impact, prioritize issues, and ensure timely resolution

• Create, maintain, and improve troubleshooting guides, QA/QC documentation, and best practices

• Contribute to community forums, internal knowledge bases, and documentation repositories

Requirements:

• 5+ years of experience in QA/QC, technical support, or customer-facing engineering roles

• Strong experience with cloud platforms (AWS, GCP, Azure)

• Knowledge of REST APIs, SQL, software debugging, and system-level troubleshooting

• Experience in incident management and escalation handling

• Familiarity with bug tracking tools, QA tools, and knowledge management systems

• Excellent analytical, problem-solving, and communication skills

• Customer-focused mindset with strong attention to detail

• Ability to work independently and guide/mentor other team members

• Graduation is mandatory (Provisional Certificate & Consolidated Marks Memo required)

• Willingness to work from office in rotational shifts (5 working days, 2 week offs)

• Must be available to join immediately

• Location: Nagpur

What’s in it for You:

• Opportunity to work on innovative and challenging projects using modern technologies

• Exposure to global customers and complex technical environments

• Strong focus on professional growth and skill development

• Collaborative and growth-oriented work culture

• Competitive compensation, benefits, and performance bonus programs

• Modern and comfortable office facilities

Reach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at disha.arora@crescendogroup.in for a confidential discussion on the role.

Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We receive a large volume of applications daily. If you do not hear back within one week, please assume your profile has not been shortlisted. Your patience is appreciated.

Fraud Alert: Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report any suspicious activity immediately.

Keywords: QA Engineer, QC Engineer, Subject Matter Expert, Technical Support, Cloud Support, AWS, Azure, GCP, REST API, SQL, Incident Management, Escalation Handling, Bug Tracking, Customer Support, Quality Assurance, Nagpur Jobs, Work From Office, Rotational Shifts

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