senior Lead - Process & IT - PAN India (10-15 years)

Location: Bengaluru
Discipline: Digital Transformation , Process Excellence
Job type: Permanent
Contact name: Swati Verma

Contact email:
Job ref: 39344
Published: 4 months ago


Senior Lead - Process & IT - PAN India (10-15 years)


Location: PAN India (preferred Bangalore, India)

We are looking for a IT professional who will enable continuous improvement of IT operations by leading the accurate and timely gathering of requirements, Quality Assurance and Delivery of initiatives for tool implementation / process improvement to ensure alignment to strategic objectives. Provides expertise in recommending, influencing and facilitating continuous improvement for processes to provide better efficiency and turnaround time.

Your Future Employer A leading global business process management company with deep industry knowledge with technology and analytics expertise. 

Job Responsibilities:


  1. Establishing IT goals and timelines for projects.

  2. Recommending upgrades and systems for purchase.

  3. Overseeing implementation and integration of computer systems.

  4. Troubleshooting and finds solutions for computer systems issues as they arise.

  5. Ensuring adherence to government regulations and guidelines for technological systems and safeguarding of data.

  6. Analyzing system usage and processes to determine how to improve processes and systems in line with the organization goals and objectives.

  7. Integrating new software and platforms into existing computer systems to ensure that technology is optimized.

  8. Developing and maintains IT budget.


Process improvement

  1. Analyzing processes and procedures. Understand current state and required steps to transition users to new tools and processes

  2. Developing process enhancement strategies.

  3. Continually look for opportunities to innovate and improve processes by understanding shortfalls & issues in current processes and modifying/designing the processes.

  4. Establishing and adhering to norms and standards. Develop SOPs, templates, process notes and effectively communicate to all stakeholders involved

  5. Collaborating with other stakeholders to enhance productivity and efficiency.


Job Requirements:

  1. Bachelor’s degree in computer science, computer or software engineering, or information systems.

  2. Certification in Six Sigma, Lean methodologies with experience in implementing projects using the above.

  3. Familiarization with ISO standards.

  4. At least 10-12 years of experience with minimum 3-5 years’ supervisory or management experience in a technology role

  5. 5-7 years’ experience in IT or data management.


What is in it for you:

  1. An opportunity to be a part of an organization of global repute.

  2. A fantastic career progression.

  3. Opportunity to network amongst some of the best minds in the industry solving a common problem.


Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on a role.

Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords: Crescendo, Crescendo Global, IT jobs, transformation, process automation, process improvement, process excellence, Bangalore jobs.



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