Senior Manager- Quality and service excellence (8+years)

Location: Delhi
Discipline: Process Excellence, Supply Chain & Procurement, Strategy & Consulting, Quality Control / Quality Assurance / SQE
Job type: Permanent
Contact name: Anmol Sagar

Contact email:
Job ref: 37818
Published: about 1 year ago


Senior Manager - Central Quality and Service Excellence - BFSI (8+ years). A varied role for professionals having minimum 8 years of experience in quality management,quality assurance, process excellence, operational excellence, lean six sigma and knowledge management frameworks.

If this sounds exciting, apply with us!!!

Location: Gurgaon

Your future employer:

A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.


  • Management of all Quality Initiatives for the Functions / Cross Functions

  • Lead & successfully close at-least 2 High Impacting Black Belt Projects or Design projects which are linked to your assigned function Strategy in a year

  • Coordinate identification, documentation, version control of all critical business processes for assigned functions

  • Setup Quality and Knowledge Management frameworks to support Operational sustainability

  • Performing yearly study / assessment of all Quality and linked metrics to determine improvement areas

  • Developing roadmap to improve Process Quality and Efficiency

  • Managing and taking accountability of Quality personnel assigned to ensure the Quality framework is being driven as expected.

  • Ensure wing to wing and correct measurement standards are put in place and dash-boarded


  • Minimum 8+ years work experience as a Quality Consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce

  • Excellent project management skills

  • Graduate with 8 – 9 years work experience with at least 4 years in Quality, PEX or Insurance Operations.

  • Ability to analyze large data sets – R, Python, Minitab, Advanced MS Excel Analytics

  • Agile, PMP, Prince2 or similar certification or knowledge are added advantage

  • Black Belt / Green Belt Certified is a must, with extra weight age on the number of projects completed.




What is in it for you?

  • An opportunity to define, lead and coordinate the Research for the company

  • An opportunity to work with clients closely

  • A high-performance culture with phenomenal career progression

 Reach Us:

If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at for further discussions.



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