Senior Manager- Quality and service excellence (8+years)

Location: Delhi
Discipline: Process Excellence, Supply Chain & Procurement, Strategy & Consulting, Quality Control / Quality Assurance / SQE
Job type: Permanent
Contact name: Anmol Sagar

Contact email: anmol.sagar@crescendogroup.in
Job ref: 37818
Published: 23 days ago

SENIOR MANAGER

Senior Manager - Central Quality and Service Excellence - BFSI (8+ years). A varied role for professionals having minimum 8 years of experience in quality management,quality assurance, process excellence, operational excellence, lean six sigma and knowledge management frameworks.

If this sounds exciting, apply with us!!!

Location: Gurgaon

Your future employer:

A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.

 Responsibilities:

  • Management of all Quality Initiatives for the Functions / Cross Functions

  • Lead & successfully close at-least 2 High Impacting Black Belt Projects or Design projects which are linked to your assigned function Strategy in a year

  • Coordinate identification, documentation, version control of all critical business processes for assigned functions

  • Setup Quality and Knowledge Management frameworks to support Operational sustainability

  • Performing yearly study / assessment of all Quality and linked metrics to determine improvement areas

  • Developing roadmap to improve Process Quality and Efficiency

  • Managing and taking accountability of Quality personnel assigned to ensure the Quality framework is being driven as expected.

  • Ensure wing to wing and correct measurement standards are put in place and dash-boarded

Requirements:

  • Minimum 8+ years work experience as a Quality Consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce

  • Excellent project management skills

  • Graduate with 8 – 9 years work experience with at least 4 years in Quality, PEX or Insurance Operations.

  • Ability to analyze large data sets – R, Python, Minitab, Advanced MS Excel Analytics

  • Agile, PMP, Prince2 or similar certification or knowledge are added advantage

  • Black Belt / Green Belt Certified is a must, with extra weight age on the number of projects completed.

 

 

 

What is in it for you?

  • An opportunity to define, lead and coordinate the Research for the company

  • An opportunity to work with clients closely

  • A high-performance culture with phenomenal career progression

 Reach Us:

If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at anmol.sagar@crescendogroup.in for further discussions.

 

Disclaimer:

Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment.

We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.