Senior PHP Support Engineer - Magento/E-Commerce - 3+ Years – Gurugram
Exciting opportunity for experienced PHP professionals to join a product support team handling a high-impact e-commerce product. This role is ideal for candidates with a technical background in PHP/Magento who are looking to transition into a non-development product support role with strong exposure to client communication and live issue resolution.
Location: Gurugram (Onsite, 24/7 Shift Flexibility | 5 days working + 2 days off | Pickup & drop provided)
Your Future Employer: Our client is a leading global tech company delivering cutting-edge digital solutions. They provide a collaborative environment, learning-driven culture, and strong growth potential for professionals in technology and support domains.
Responsibilities
- Providing prompt technical/product support for a PHP-Magento-based e-commerce platform
- Collaborating with cross-functional teams to resolve functionality or performance issues
- Handling live issue diagnosis, documenting defects, and assisting in product improvement
- Communicating effectively with internal and client stakeholders for problem resolution
- Maintaining updated documentation and contributing to support knowledge base
- Participating in shift-based support to ensure 24/7 issue resolution coverage
Requirements
- Bachelors degree in Computer Science or relevant field
- 3+ years of experience in PHP Web Development (Magento experience preferred)
- Strong communication skills (written and verbal)
- Open to working in 24/7 rotational shifts
- Ready to join within 30 days
Whats in it for you
- Work on a global recognized e-commerce product
- Transport facility (pickup/drop) and flexible shift coverage
- Career growth within product support and client engagement roles
- Exposure to fast-paced, customer-focused operations
Reach us : If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at vanshika.kapoor@crescendogroup.in
Disclaimer : Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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