Senior Program Manager – Digital Transformation - 14+ Years - Chennai
An exciting opportunity to lead digital transformation initiatives at a strategic level. Drive innovation and automation across business processes while collaborating with cross-functional teams in a leadership role.
Location – Chennai
Your Future Employer – A high-growth organization known for delivering cutting-edge analytics and data engineering solutions. A people-first environment focused on innovation, collaboration, and continuous learning.
Responsibilities –
- Strategize, implement, and oversee transformation initiatives aligned with client and organizational objectives.
- Lead large digital programs involving automation, RPA, AI/GenAI, CX tools, and process orchestration.
- Collaborate with software engineers, analysts, and business stakeholders to improve end-to-end operations.
- Drive regular project meetings and ensure closure of all program milestones.
- Manage quality control, stakeholder communication, UAT, and post-deployment hypercare support.
Requirements –
- 5+ years of leadership experience in program management roles, with 14+ years overall.
- Strong exposure to digital transformation in telecom order management and front-office processes.
- Expertise in tools like Genesys, SFDC, ServiceNow, RPA, and other CX/AI platforms.
- Excellent communication, stakeholder management, and organizational skills.
- PMP certification and knowledge of emerging tech (AI/GenAI) will be an added advantage.
What is in it for you –
- Leadership role in a global technology organization
- Exposure to cutting-edge digital transformation technologies
- Opportunity to work on high-impact programs across industries
Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on aayushi.goyal@crescendogroup.in for a confidential discussion on the role.
Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with a memorable hiring experience. We do not discriminate on any basis and never charge candidates.
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