Job Title: Assistant Manager – Workforce Management (WFM) – Pune – 8 years+
Location: Pune (No relocation candidates)
Summary:
As an Assistant Manager – WFM, you will play a crucial role in managing workforce planning, forecasting, and real-time adherence. You will be responsible for team leadership, WFM strategy implementation, and driving operational efficiency. The role requires strong analytical skills, a deep understanding of WFM tools, and the ability to lead a team in a dynamic, high-performance environment.
Your Future Employer:
Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution. Be part of a purpose-led team committed to creating meaningful impact for clients and communities.
Responsibilities
- Workforce Planning: Oversee end-to-end WFM functions including forecasting, scheduling, and real-time management.
- Leadership & Team Management: Lead and mentor a team of WFM analysts, ensuring optimal staffing and SLA adherence.
- Reporting & Analytics: Generate and analyze WFM reports to identify trends, risks, and opportunities.
- Stakeholder Management: Liaise with operations and other departments to align staffing with business requirements.
- Strategy Implementation: Drive process improvements and WFM best practices across the team.
- Compliance & Adherence: Ensure adherence to policies, processes, and schedules.
- Shift Management: Work in rotational US shifts and manage the team accordingly.
Requirements
• Minimum 8+ years of experience in the Workforce Management domain.
• Currently working as a Team Lead or Assistant Manager (on paper) for at least the last 2 years.
• Proven experience handling a span of control of more than 8 years.
• Strong knowledge of WFM tools and methodologies.
• Excellent analytical and problem-solving skills.
• Comfortable working from office (5 days a week).
• Willingness to work in rotational US shifts.
What is in it for you?
• Opportunity to lead WFM strategy in a fast-paced, global environment.
• Collaborative and growth-oriented workplace.
• Competitive salary and employee benefits.
• Exposure to US shift operations and enterprise-level workforce systems.
Reach Us:
• Interested candidates can apply by sending their resume to - tanu@crescendogroup.in
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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Keywords: Workforce Management, WFM, Forecasting, Scheduling, Real-Time Management, Team Leadership, WFM Tools, US Shifts, Pune Jobs, Assistant Manager WFM, Span of Control