Associate Director - Operational Strategy ( Retirements) - Mumbai ( 12-15 years)

Location: Mumbai
Discipline: Corporate Strategy, Strategy & Consulting
Job type: Permanent
Contact name: Crescendo Global

Contact email:
Job ref: 37641
Published: 2 days ago

Associate Director (International Operations) – Retirements /Pensions- Mumbai - 12+ years


Location: Mumbai (Hybrid)



Looking out for an operation professional with a background of Pensions / Retirements coming with at least 12 years of professional work experience and 8 years in a leadership role from financial services industry. 


You will be responsible for strategizing  business operations and human resources management for the aligned lines of business within the Corporate Risk and  Operations. You will be required to provide strategic advice to the Business Head on operations and resource planning, financial sustainability, compliance and may lead large operations fairly independently. 


Your future employer: A leading insurance brokerage firm having a global presence. 



  1. Contributing to the short and long-term business strategy in conjunction with stakeholders while also executing approved strategies. 

  2. Leading change initiatives. 

  3. Developing the client service propositions and service delivery strategy for the aligned lines of business. 

  4. Reviewing work transfer opportunities and presenting work transition plans to the Business Head and relevant stakeholders.

  5. Planning and overseeing the strategic, operational, administrative programs, projects or services of broad significance to the organization.

  6. Establishing and implementing short and long-term goals, objectives, strategic plans, operating procedures as well as monitoring and evaluating the overall effectiveness.

  7. Delivering continuous improvement in areas such as risk, compliance, quality, financial and strategic objectives.

  8. Developing succession plans for oneself and critical leadership roles within the business. 

  9. Developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational services and complaints. 

  10. Working with human resources for developing Talent development and Management strategies.

  11. Conducting periodic and annual performance reviews for the direct reportees.


  1. Bachelor's or Master's degree from an institute of repute with 12+ years of experience in the financial services industry. Someone with an understanding of Pensions/Retirements shall be preferred.

  2. Proven track record of delivering excellent levels of client service across varied stakeholders. 

  3. Broad operations expertise with knowledge and experience in organizational effectiveness and operations management implementing best practices. 

  4. Excellent interpersonal skills and a collaborative management style.

What's in it for you?

  1. Opportunity to work with an organization having global reach.

  2. Cross-functional engagement.

  3. Opportunity to work with dynamic global teams.

Reach Us -

If you feel this role is well-aligned with your future plans, please feel free to reach me on


Crescendo Global is an ISO 9001:2015 certified, equal opportunity Leadership Hiring consulting firm. Crescendo Global consultants value diversity in the talent they identify for its Global and Fortune 500 clients. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

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