Group Manager - Transformational Quality - Shipping & Logistics - 10+ years - Pune
Location - Pune (on-site),
Lead enterprise-level quality transformation across diverse verticals by driving data-led improvement initiatives, managing SLA compliance, and fostering a culture of continuous excellence.
Your Future Employer – A trusted global partner in business services and process excellence.
Responsibilities –
- Leading strategic quality and transformation initiatives across back-office operations.
- Driving continuous improvement using Six Sigma and customer insight (VOC/CSAT).
- Managing SLA performance metrics and client-aligned quality initiatives.
- Leading cross-functional teams and mentoring Assistant Managers.
- Executing quality transition deliverables for new client accounts and logos.
Requirements –
- Black Belt certification – Mandatory.
- Minimum two Black Belt projects led – Mandatory.
- Minimum 4 years of hands-on experience in transformational quality.
- Proficiency in quality tools and platforms like Tableau, Power BI, DataMart, or SQL – Preferred.
- Experience in team leadership and cross-functional collaboration.
What is in it for you –
- Leadership role with ownership of strategic transformation goals.
- Exposure to high-impact projects across multiple verticals.
- Opportunity to lead quality across both transactional and transformational dimensions.
Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role.
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Profile Keywords – Crescendo Global, business transformation, quality improvement, process transformation, shipping, logistics, customer experience, customer satisfaction, CSAT, voice of customer, VOC, strategic initiatives