Quality Head - Process Transformation | Lean Six Sigma | US Healthcare/Insurance - 15 Years - Pune/Bangalore - Manager/Sr. Manager
Summary: We are seeking an experienced Quality Head to lead and implement strategic Quality Assurance initiatives for a global insurance and healthcare services provider. This role will focus on building a culture of quality, process improvement, and operational transformation using Lean, Six Sigma, and data-driven methodologies while managing a large and diverse team.
Location: Pune, Bangalore
Your Future Employer: A globally renowned insurance and healthcare services company with a strong presence across India. With over 12,000 employees, this employer promotes a culture of innovation, operational excellence, and employee development. A trusted industry leader in process transformation and quality excellence.
Responsibilities:
Build a strong culture of Quality, define QA strategies and ensure adherence to global quality standards.
Identify high-impact areas for improvement and provide strategic direction and thought leadership.
Drive “Quality DNA” through training, certification, and productivity-enhancing initiatives.
Analyze operational data to present key trends and metrics in executive dashboards.
Enable structured problem-solving and data-driven decision-making across programs.
Deploy effective process implementation mechanisms and benchmark periodically.
Utilize analytics to identify inefficiencies and prioritize risk-mitigation projects.
Track daily/weekly operational anomalies and offer actionable insights to leadership.
Assess initiative effectiveness and provide improvement recommendations.
All other duties as assigned.
Requirements:
Graduate in any discipline; Postgraduate preferred.
Lean Certified and Six Sigma Black Belt required; Master Black Belt preferred.
15+ years of total experience; minimum 6–8 years in US Healthcare, Insurance, F&A, or Casualty & Liability.
Hands-on experience managing 80–100 member teams.
Exposure to process documentation, stakeholder engagement, and transformation programs.
What is in it for you:
Lead strategic quality transformation across global teams
Work in a high-visibility leadership role with C-level stakeholders
Drive innovation using the latest in automation, AI/ML, and data analytics
Be part of a world-class organization fostering a culture of excellence
Competitive compensation and fast-track career path
Reach Us: If you think this role aligns with your career aspirations, please send your updated CV to princy.chauhan@crescendogroup.in for a confidential discussion.
Disclaimer Note: Crescendo Global specializes in senior to C-level niche hiring. We empower candidates with meaningful career journeys. We never ask for money or system upgrades. Verify jobs only at www.crescendo-global.com
Note: Due to high application volumes, if you do not hear from us within a week, please consider your application not shortlisted. We appreciate your understanding.
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