Lead_ recoveries_ agency support_5+ years_ Pune

Location: Pune
Discipline: Consultant
Job type: Permanent
Contact name: Akanksha Kashyap

Contact email: akanksha.kashyap@crescendogroup.in
Job ref: 40909
Published: 3 days ago

Team Lead - Recoveries - Agency Support_5+ years_Pune

Team Lead in the Recoveries back-office process for a premier US-based Telecom client, renowned as an industry leader and one of the most esteemed companies in the telecommunications sector.

Your future employer:  It is an AI/ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery centre based in Pune.


  • Work on regular cases daily and address escalated emails related to agencies and internal teams promptly and effectively.

  • Generating and pulling reports to track progress, inform the team, and identify areas for improvement.

  • Collaborating with the Audit team to streamline processes and improve efficiency.

  • Conducting specialized new hire training, creating/updating job aids, and providing refresher training as needed.

  • Assisting the Manager and providing backup support, including leading meetings and addressing escalated issues.

  • Observing team performance to ensure adherence to company policies and procedures, conducting audits, and providing feedback/coaching to agents and other departments.

  • Monitoring and responding to emails from escalated Recovery Distribution Lists (DLs), issuing daily reports to all agents and supervisors, and presenting opportunities for improved operational procedures.

  • Proactively working on projects to ensure completion and contributing to frontline productivity when necessary.

Qualification & Skills:

  • Bachelor’s degree in business administration, Management, or related field preferred.

  • Proven experience of 4 to 6 years (with at least 1 year of team leading experience) in a similar support role, preferably in collections, recoveries, or back-office operations environment.

  • Strong analytical skills with the ability to generate and interpret reports.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and collaboratively within a team.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Proficiency in Microsoft Office Suite and other relevant software.

  • Knowledge of recovery processes and support resolution preferred

    What’s in it for you:

  1. A profitable organization leading to personal and professional growth.

  2. A healthy work-ecosystem and culture.

  3. A high-performance culture with phenomenal career progression.

  4. Future career opportunities across a global organisation


Reach us-

 If you think this role will add value to your career, kindly write me an email along with your updated CV on akanksha.kashyap@crescendogroup.in for a confidential discussion on the role.


Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated