Production Support – 8+ Years – Bengaluru/Pune (Hybrid)
We are hiring an experienced Team Manager with strong expertise in Application Maintenance Support and ITIL-based processes. This role is ideal for a tech-savvy leader with a track record of driving service excellence in a 24x7 support environment.
Location: Bengaluru / Pune (Hybrid)
Experience: 8+ Years
Work Timing: Should be open to 24x7 support environment
Notice Period: Immediate to 30 days preferred
Your Future Role
Manage end-to-end application maintenance and support for global clients
Own SLA adherence, incident management, and operations governance
Oversee project/resource planning and benefit tracking across production support
Drive ITIL-based process optimization and 24x7 technical operations
Collaborate with stakeholders to implement service improvement plans
Deliver service level dashboards and compliance reports regularly
Guide cross-functional integration of technical and business processes
What You Bring
Strong knowledge of Application Support, Change Management, ITIL processes
Hands-on experience in Power Apps, Power Automate, and dashboard reporting
Understanding of contract/SLA management and vendor governance
Excellent communication, analytical thinking, and stakeholder management
Experience working with onshore captive clients and offshore teams
Background in the insurance industry is a strong plus
Ability to make quick, strategic decisions in high-pressure situations
What’s in it for you
Be part of a global operations environment serving enterprise clients
Opportunity to lead high-impact IT support initiatives across geographies
Hybrid work setup with strong focus on leadership development
Work culture focused on inclusion, collaboration, and innovation
Reach us: If you feel this opportunity is well-aligned with your career progression plans, please feel free to reach out with your updated profile at abhishek.jindal@crescendogroup.in.
Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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