Senior Manager- Quality and Service Excellence- Black Belt Certified- 7+ Years- Gurugram

Location: Delhi
Discipline: Quality Control / Quality Assurance / SQE, Supply Chain & Procurement
Job type: Permanent
Contact name: Naina Khurana

Contact email:
Job ref: 40932
Published: 3 days ago

Senior Manager - Service Quality Excellence – Black Belt Certified- 7+ years – Gurugram

An exciting Job opportunity for a professional holding 10+ years of experience in executing high impact strategic, transformational projects using suitable six-sigma methodology.

Location: Gurugram

Your Future Employer:  A leading life insurance company.


  1. Mentor Lean Six Sigma BB/GB projects for improving process efficiency, revenue, cost save/avoidance.

  2. Facilitating change & stakeholder management as part of transformational programs and improvement projects

  3. Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

  4. Work with project teams for representing the function/organization in various external/internal Quality Competitions like CII, ASQ

  5. Conduct internal/external benchmarking and in-sighting for best practice identification and replication  

  6. Process identification, documentation and managing version controls

  7. Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment

  8. Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)


  1. Minimum 7+ years’ work experience as a Quality Consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services

  2. Excellent project management skills

  3. Black Belt Certified is a must, with extra weight age on the number of projects completed.

  4. Certified Black Belt experience with knowledge of Minitab/R/other statistical analysis tools is Mandatory for Chief Manager Role.

  5. Experience in design thinking, RPA and methodologies other than DMAIC will be preferred

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.


We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in one week. Your patience is highly appreciated.


Profile Keywords: Quality Six Sigma, Black Belt, Green belt, BB Trained, Process excellence, process improvement, project management, Insurance, Service Excellence, Quality Assurance, Service Quality