ServiceNow ITOM / ITSM Specialist – 8–10 Years – Kochi (Work from Office)
Summary – We are seeking experienced and technically skilled professionals for the role of ServiceNow ITOM / ITSM Specialist. This role will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions across on-premises and cloud environments, ensuring CMDB data accuracy and seamless integrations to support enterprise IT operations.
Location – Kochi (Work from Office)
Your Future Employer – A global technology leader driving digital transformation, automation, and cloud solutions, offering innovative IT services that empower businesses to operate efficiently and scale intelligently.
Responsibilities
Design, deploy, and manage ServiceNow Discovery and Service Mapping solutions.
Ensure CMDB data accuracy and maintain Discovery governance.
Integrate Discovery and Service Mapping with enterprise systems.
Configure and manage MID Servers, IP ranges, and network schedules.
Collaborate with Technology and Operations teams to deliver high-quality ITOM implementations.
Support troubleshooting and optimization of Discovery probes and patterns.
Must-Have Skills
Proven hands-on experience in ServiceNow ITSM & ITOM modules (minimum 5 years).
Strong understanding of CMDB, Discovery, and Service Mapping (including Cloud Discovery).
Expertise in CI IRE rules, probes, and pattern debugging.
Knowledge of network protocols (HTTP, TCP, SNMP, SOAP, REST).
Proficiency in Shell/Bash or PowerShell scripting, XML, and JSON.
Excellent analytical, problem-solving, and communication skills.
What’s in it for you
Opportunity to work on enterprise-scale ServiceNow ITOM implementations.
Exposure to advanced integrations and automation initiatives.
Collaborative environment with a strong focus on innovation and career growth.
Reach us – If you think this role aligns with your career, kindly reply with your updated CV and the following details to Simran.bhatia@crescendogroup.in for a confidential discussion:
Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. We do not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note – Due to high application volume, if you do not hear from us within 1 week, please assume your profile has not been shortlisted. Your patience is appreciated.
Scam Alert – Crescendo Global does not ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately.
Keywords –ServiceNow, ITOM, ITSM, CMDB, Discovery, Service Mapping, Cloud Discovery, MID Server, Automation, PowerShell, Kochi, IT Operations, Wipro, Crescendo Global