Job Title: Assistant Manager – Insurance Process - Pune
Location: Pune
Experience Required: 7 to 15 Years/ 2 to 5 years as TL or AM
Qualification: Bachelor’s Degree (Insurance certifications/designations preferred)
Crescendo Global has partnered with a globally recognized leader in insurance brokerage, risk management, and consulting services, with a presence in multiple countries.
About the Role
We are seeking an experienced Assistant Manager to lead operations for an international insurance process, with a focus on UK pension services. The ideal candidate will have strong people management skills, hands-on UK pension, insurance/BFSI domain expertise, and experience in delivering high-quality outcomes for global clients.
Key Responsibilities
- Lead, mentor, and manage a high-performing team, ensuring delivery against SLAs and quality benchmarks.
- Oversee UK pension process operations, ensuring compliance with regulatory and client requirements.
- Drive operational efficiency through shrinkage and attrition management initiatives.
- Manage service transitions and onboarding in collaboration with onshore stakeholders.
- Prepare forecasts, reports, and process improvement plans for senior management.
- Collaborate with cross-functional teams to meet operational and business goals.
Preferred Skills & Experience
- 2–5 years in a people management role (Assistant Manager/Team Lead) with at least 1.8+ years of direct team handling experience.
- Proven experience in UK pension processes within an international operations setup.
- Onshore travel experience preferred.
- Strong stakeholder management, analytical, and problem-solving skills.
What’s in it for You?
- Opportunity to work with a global leader in insurance and risk management.
- Exposure to international clients and UK pension operations.
- A collaborative, growth-oriented work environment with learning and development opportunities.
- Competitive salary package with performance-based rewards.
- Platform to showcase leadership skills and influence operational excellence on a global scale.
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Apply now! Share your CV to muskaan.bhardwaj@crescendogroup.in | for a confidential discussion.
Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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Keyboards: Insurance process, UK pension, international operations, Assistant Manager, Team Lead, people management, team handling, shrinkage management, attrition management, SLA adherence, service transition, onboarding, stakeholder management, process improvement, compliance, reporting, forecasting, performance management, international exposure, leadership skills.