Group Manager F&A (Green belt) Transactional Quality -5 +Years- Mumbai
Domain: F&A GL/AP/AR | Work Mode: On-site | Shift: UK Shift (MonFri)
Step into a high-impact leadership role in transactional quality, where you will manage a team, drive compliance, and lead improvement initiatives across finance operations (GL/AP/AR). A perfect opportunity for professionals from a BPM, KPO, or captive background seeking career growth in a fast-paced environment.
Your Future Employer- A globally recognized BPM organization (Name Hidden) offering transformation-led solutions across verticals, committed to operational excellence and people development.
Responsibilities
- Lead a team of 8–10 Quality Analysts and Managers (AM/DM level).
- Ensure SLA adherence, risk and compliance alignment, and error reduction.
- Conduct and manage internal/client calibrations, FMEA, and quality audits.
- Drive QDNA initiatives (Brainwaves, Kaizen), VOC, CSAT, and NPS improvements.
- Lead internal stakeholder/client meetings and performance reviews.
- Implement best practices, Statistical Process Control (SPC), and process improvement strategies.
- Develop and maintain dashboards to monitor operational metrics.
- Deliver transformation and continuous improvement projects to enhance delivery and drive QNS
Requirements
- Graduate/Postgraduate with 5–8 years of experience in transactional/transformation quality across voice/back-office/blended processes.
- Background in BPM/KPO/Shared Services/Contact Center environment is mandatory.
- Six Sigma Green Belt (Trained/Tested/Certified) preferred.
- Strong analytical, communication, and stakeholder engagement skills.
- Comfortable working in UK shift hours and managing stretch when required.
What is in it for you
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Opportunity to lead and shape quality strategy for finance operations.
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Exposure to global quality frameworks and high-visibility projects.
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Growth within a reputable global setup known for process excellence.
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Drive impactful change through innovation and data-led decision-making.
Reach us:Think this opportunity suits your career goals? Email your updated CV to parul.arora@crescendogroup.in for a confidential discussion.
Disclaimer-We specialize in senior to leadership hiring across domains. We are committed to diversity and inclusion, providing equal opportunity to all applicants.
Profile Keywords- Group Manager – Quality, Transactional Quality Lead, F&A Quality GL/AP/AR, Quality Assurance Manager, Continuous Improvement, Six Sigma Green Belt, Process Transformation, Quality in BPM/KPO, SPC, FMEA, Quality Dashboards, CSAT/NPS/VOC, Quality Analytics, QDNA, Finance Ops Quality, Quality Projects.