ServiceNow CMDB & Discovery Analyst – 5+ Years – Gurugram (Onsite)
Exciting opportunity for a ServiceNow Analyst to join a globally recognized leadership advisory firm in Gurugram. You will be responsible for managing and optimizing ServiceNow’s CMDB, Discovery, and Service Mapping capabilities while contributing to digital transformation initiatives across global operations.
Location: Gurugram (Hybrid)
Your Future Employer: Our client is a global leadership advisory firm operating in over 60 offices worldwide. With a strong culture of integrity, innovation, and collaboration, the organization empowers its employees to lead digital excellence and grow within a purpose-driven environment.
Responsibilities
Maintain and administer ServiceNow CMDB and ensure data accuracy and integrity.
Manage ServiceNow Discovery and Service Mapping tools to identify and map IT services.
Define, create, and optimize discovery schedules, credentials, and patterns.
Resolve discovery errors and ensure effective service integration across ITSM modules.
Work with global teams to troubleshoot mapping and discovery issues.
Assist in implementing governance standards, audits, and reconciliation processes.
Support documentation, dashboards, and reporting for CMDB and Discovery functions.
Requirements
Bachelor's degree in Computer Science, IT, or a related field.
5+ years of experience working with ServiceNow.
3+ years of hands-on experience in Discovery and Service Mapping implementation.
Strong understanding of CMDB architecture and configuration management practices.
Familiarity with MID servers, identification rules, integration sources.
ITIL Foundation certification preferred.
Excellent communication and interpersonal skills.
Self-motivated, problem-solving mindset, and ability to work independently.
What’s in it for you
Opportunity to work with a high-impact, global team on digital transformation.
Supportive environment with structured mentorship and career development.
Inclusive culture with focus on diversity, learning, and employee wellbeing.
5-day work week with comprehensive benefits including insurance and training.
Reach us: If you think this role aligns with your career aspirations, kindly email your updated CV to vanshika.kapoor@crescendogroup.in for a confidential discussion about the role.
Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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