Assistant Manager-Training- Voice and Accent-Indore

Location: Indore
Discipline: Human Resources, Training
Job type: Permanent
Contact name: Alisha Dawra

Contact email: alisha.dawra@crescendogroup.in
Job ref: 37565
Published: 5 days ago

Assistant Manager- Training (Voice/Accent)- Indore (4+ year experience)

An opportunity for working professionals with 4+ years’ experience of Voice/Accent Training in BPO Industry.

Location- Indore

Your future employer:  A leading Business Process Management (BPM) company that delivers an entire spectrum of solutions.

Responsibilities:

  1. Driving and improving English Communication (verbal, written, chat, email).

  2. Conducting TNI &TNA Programs through NPS/CSAT/EOE/Quality analysis and floor interventions as per the requirement.

  3. Managing NPS through Agent Skill Mapping & Development.

  4. Managing SLA for all Floor Interventions.

  5. Training New Hires on Written Communication, Customer Service and Cultural agreement.

  6. Preparing site related management reports, WBR, MBR.

  7. Analysing & identifying Internal & external customer requirements through data analysis and training.

Requirements:

  1. Candidate must be a graduate.

  2. Candidate must have experience of BPO industry/Floor Support/Training.

  3. Candidates with Celta certification will be preferred.

  4. Candidate must have excellent, coaching, mentoring, facilitation, counselling, motivating and development skills.

Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on alisha.dawra@crescendogroup.in