HRO Transformation Lead - 14 years - Multiple Locations

Location: Mumbai
Discipline: Human Resources, Business Transformation
Job type: Permanent
Contact name: Dipti Jha

Contact email:
Job ref: 38392
Published: 12 months ago

HRO Transformation Lead - 14 years - Multiple Locations

An exciting job opportunity for HR operations Transformation Lead who will play pivotal role in managing large transformation initiative. Responsible for leading the customer engagement, design and change the process with customers.

LOCATION: Mumbai, Bangalore, Calcutta, Chennai

YOUR FUTURE EMPLOYER: One of the major industry leaders in Information Technology Services & Consulting.


  • Minimum 14+ years of experience in HRO Outsourcing industry of which at least 3 years in managing large Transformation initiatives

  • Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions

  • Experience of working in large organizations have matrixed structure

  • Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge.

  • End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes

  • Digital Initiative’s across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes

  • Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have Finance domain expertise and a trusted advisor to our clients.

  • Develop measures of success to track progress towards Transformation goals.

  • Identify potential issues and risks and develop mitigation strategies.

  • Recommend enhancements to the current projects to delivery greater value

  • Build and own governance around HRO transformation projects delivery and realization

  • Establish a strong transformation measurement framework along with ways of working

  • Experience in Client Relationship Management – key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them

  • Should have led large strategic project end to end including conceptualization, implementation, and realization

  • Addon Requirements

  • Demonstrated proactive, positive conflict resolution skills.

  • Excellent analytical and problem-solving skills

  • Excellent communicator at all levels

  • Intellectual curiosity, appetite to do things better and proactive nature.

  • Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.

  • Good-to-Have

  1. MBA HR qualification/Relevant HR Qualification

  2. Understanding of Technology and various ERPs being used in the Finance world

  3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN

  4. Lean Six Sigma Certification

  5. Agile methodology Type


An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team. 

Reach us 

If you think that this role will add value to your career, kindly write me an email along with your updated CV on 

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

Profile Keywords: HR operations, business transformation, transformation, HR transformation, customer experience, HRO outsourcing, HRO, Crescendo Global, BPS, BPO, Operations, Crescendo