Senior Manager- Quality Assurance - 8 Years- 15 Years- Bangalore and Pune

Location: Bengaluru
Discipline: Quality Control / Quality Assurance / SQE
Job type: Permanent
Contact name: Princy Chauhan

Contact email: princy.chauhan@crescendogroup.in
Job ref: 72074
Published: 20 days ago

 

Quality Head - Process Transformation | Lean Six Sigma | US Healthcare/Insurance - 15 Years - Bangalore - Manager/Sr. Manager

Summary:

We are seeking an experienced Quality Head to lead and implement strategic Quality Assurance initiatives for a global insurance and healthcare services provider. This role will focus on building a culture of quality, process improvement, and operational transformation using Lean, Six Sigma, and data-driven methodologies while managing a large and diverse team.

Location: Bangalore

Your Future Employer:

A globally renowned insurance and healthcare services company with a strong presence across India. With over 12,000 employees, this employer promotes a culture of innovation, operational excellence, and employee development. A trusted industry leader in process transformation and quality excellence.

Responsibilities:

  1. Build a strong culture of Quality, define QA strategies and ensure adherence to global quality standards.

  2. Identify high-impact areas for improvement and provide strategic direction and thought leadership.

  3. Drive “Quality DNA” through training, certification, and productivity-enhancing initiatives.

  4. Analyze operational data to present key trends and metrics in executive dashboards.

  5. Enable structured problem-solving and data-driven decision-making across programs.

  6. Deploy effective process implementation mechanisms and benchmark periodically.

  7. Utilize analytics to identify inefficiencies and prioritize risk-mitigation projects.

  8. Track daily/weekly operational anomalies and offer actionable insights to leadership.

  9. Assess initiative effectiveness and provide improvement recommendations.

  10. All other duties as assigned.

Requirements:

  1. Graduate in any discipline; Postgraduate preferred.

  2. Lean Certified and Six Sigma Black Belt required; Master Black Belt preferred.

  3. 15+ years of total experience; minimum 6–8 years in US Healthcare, Insurance, F&A, or Casualty & Liability.

  4. Hands-on experience managing 80–100 member teams.

  5. Exposure to process documentation, stakeholder engagement, and transformation programs.

What is in it for you:

  • Lead strategic quality transformation across global teams

  • Work in a high-visibility leadership role with C-level stakeholders

  • Drive innovation using the latest in automation, AI/ML, and data analytics

  • Be part of a world-class organization fostering a culture of excellence

  • Competitive compensation and fast-track career path

Reach Us:

If you think this role aligns with your career aspirations, please send your updated CV to princy.chauhan@crescendogroup.in for a confidential discussion.

Disclaimer Note:

Crescendo Global specializes in senior to C-level niche hiring. We empower candidates with meaningful career journeys. We never ask for money or system upgrades. Verify jobs only at www.crescendo-global.com

Note: Due to high application volumes, if you do not hear from us within a week, please consider your application not shortlisted. We appreciate your understanding.

Profile Keywords:

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